Teller & Office Services
Besides traditional teller functions such as handling customer account deposits, withdrawals and loan payments, your teller can provide you with the following services:
Account Print Out:
If you simply need a print out of the account activity since your last statement, just ask your teller. Print outs are available at no charge.
Credit Card Cash Advance:
Per your instruction, your teller will conduct a cash advance on your behalf, drawn on any valid Visa®, MasterCard®, Discover® or American Express® credit card. Teller initiated cash advances are “signature-based” and do not require a PIN (personal identification number). Your teller will not charge you any fee for this service, although your card issuing bank likely will. The card issuing bank is the party that sets access limits and if you have questions, we recommend you contact the card issuer directly.
Cashier’s Checks:
Your teller will issue a Cashier’s Check per your instruction. Cashiers Checks are not limited by denomination restrictions and are valid in both the United States and abroad. Should a Cashier’s Check become lost, the check in question may be stopped and reissued after 90 days.
MoneyGram™ Money Orders:
Your teller will issue a MoneyGram™ Money Order upon your request. These monetary instruments will be issued only upon the presentation of collected funds. Please inquire of your teller regarding terms and fees.
Wire Transfers:
First State Bank of Colorado has a computer link through which we can initiate instantaneous wire transfers to recipients with accounts at other financial institutions. Wires may be sent to any permitted account at a United States financial institution or abroad. To initiate a wire, customer must provide valid routing instructions, which include: Receiving bank name, physical address, phone number and ABA or routing number, along with the name, physical address and account number of the recipient.
Your teller will take your wire order at the teller window. Wire transfer orders will need to be placed in person unless you have a signed, Remote Wire Transfer Agreement on file with us in advance of your request. This form allows the customer the means to initiate a wire by telephone. The domestic wire transfer cut off time for same day processing is 2:30pm and international wire transfer cut off time is 1:30pm. For more details, contact your banker or refer to the “Wire Transfer” section on this website. First State Bank of Colorado will accept any valid and properly formatted incoming wire transfer. The sender of a wire should be provided the appropriate instructions prior to sending a wire to First State Bank of Colorado. For incoming wire instructions, please refer to the “Incoming Wire Instructions” PDF under our Applications and Forms tab.
International Currency Orders/Exchanges:
If you need to order foreign currency you may do so through First State Bank. We will normally need to have your order no less than five business days before the currency is needed, in order to guarantee timely delivery. The bank does not charge any exchange fees, only a mailing fee for delivery of the currency. There are no minimum U.S. Dollar equivalents required to place an order.
Foreign currency may be exchanged at the Bank as well. Again there are no minimum U.S. Dollar equivalents required for exchange back into U.S. currency; however, there is a mailing fee for delivery of the foreign currency to our agent.
Savings Bonds:
Banks are no longer permitted to place orders for Savings Bonds for our customers, however, our tellers will be happy to redeem bonds for any customer of the Bank. The Bank does not impose any fee for this service. In order to place a Savings Bond order, please log onto the Bureau of the Public Debt’s secure website: www.TreasuryDirect.com.
Check Orders:
Initial check orders are typically handled through our new accounts desk. However, check re-orders (when checks were originally ordered through the Bank) may be placed by simply visiting a teller and providing your checking account number and the last check number in your possession. Check re-orders may also be facilitated by calling any of our branch offices. Checks may be ordered through outside vendors; however, in such cases the Bank will not be responsible for poor check quality or production errors. When ordering through an outside vendor, please use Bank Routing Number 102101700.
Coin Rolling, Sorting and Redemption: (Hotchkiss, Westcliffe, Fountain offices only)
We are happy to sort, roll, and or redeem coin for our customers. There is no charge for this service; however, due to the time intensive nature of this service we do not normally count coin while the customer waits. We also supply coin rolling papers for customers to roll their own coins.
Collection Service:
If you have received a check for payment and that check remains unpaid due to insufficient funds, you may present such check to the Teller Supervisor within six months of its issuance to initiate a collection process. The Bank does not make any guarantees regarding the success of such collections and does charge a fee for the service. Please refer to current Schedule of Fees.
Notary Services:
Notary services are available free of charge to customers. Notaries are available at any of our branch offices
Fax & Photocopy Services:
Our branch offices all offer fax and photocopy services at the rate listed on our Schedule of Fees.
Please note: All payment instruments must be purchased with collected funds.
